Shipping, Returns & Related Policies
We ship to all U.S. states except Idaho, Nebraska and South Dakota. We also ship to the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Economy shipping (5-8 days) is always free.
Not happy with an EO product? Call 877-777-3367 and consult with a member of our clinician-led team for free.
Still not satisfied after 30 days? No problem. Simply email us at returns@eo.care. We’ll refund your money (not including shipping charges) or provide a store credit of equal value - whichever you’d prefer.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
